Terms of Service

Last updated: 15 October 2026

These terms apply to Serva POS (“the service”, “we”), a point-of-sale app available at servapos.app. By creating an account or using the service you agree to them.

1. The service

Serva POS runs in a web browser on tablets, phones and computers. It records orders, payments, stock, shifts and reports. It keeps working without internet; data is synced to our cloud when a connection is available.

2. Account and free trial

• You sign in with your email. You are responsible for the devices you connect and for the PIN codes you give your staff.
• A free trial of 7 days is available once per business. We may refuse a trial to disposable emails or repeated sign-ups.
• Up to 5 cashier devices can be connected to one account.

3. Subscription and payment

• The service is paid in advance for the period you choose (1, 3, 6, 12 or 24 months). Prices are shown on the website and in your account.
• Online payments are processed by our payment provider (Xendit). We do not see or store your card or e-wallet details.
• A subscription does not renew automatically: you extend it yourself when you want to. We email a reminder 5 days and 1 day before it ends.
• When a subscription ends, the cashier keeps working with a warning for 3 days, then switches to view-only: your data stays available to view and export.
• The cashier must connect to the internet at least once every 7 days to confirm the subscription.

4. Cancellation and refunds

• You can stop using the service at any time. Because there is no automatic renewal, nothing else is charged.
• If you paid by mistake or the service does not work for you, write to us within 7 days of the payment and we will refund it in full, as long as the paid period has not been used for sales.
• If a payment was charged twice or the service was unavailable through our fault, we refund the affected amount.
• Refunds are returned to the original payment method within 14 days after approval.
• Other cases are not refundable after the paid period starts, unless the law requires otherwise.

5. Your data

The sales, menu and staff data you enter belong to you. We process them only to provide the service, as described in the Privacy Policy. You can export your data from the app at any time.

6. Acceptable use

Do not resell access, share one subscription between separate businesses, attempt to bypass the licence or interfere with the service. We may suspend accounts that do so.

7. Availability and liability

We work to keep the service available and your data safe, but the service is provided “as is”. We are not liable for indirect losses such as lost profit. Our total liability is limited to the amount you paid for the last 12 months. Keep backups of important data (the app offers export and backups).

8. Changes

We may update these terms. Important changes are announced on the website or by email before they take effect.

9. Contact

Questions, refunds or complaints: support@servapos.app or the “Help” button on any page.